Question 1

Where do you operate from?

Accepted Answer

Our brand operates in the United States (US) and serves members worldwide.

Question 2

What does KAEHELI mean?

Accepted Answer

Pure. Heritage. Lifestyle. Identity.

Question 3

What is ENSEMBLE?

Accepted Answer

ENSEMBLE is the foundation of KAEHELI, bringing together pieces that represent movement and purpose.

Question 4

What does MOUVOIR stand for?

Accepted Answer

MOUVOIR is the community behind KAEHELI, built on awareness, focus, and evolution.

Question 5

Why should I join the MOUVOIR community?

Accepted Answer

Being part of MOUVOIR means aligning with a mindset of growth, strategy, and making valid moves.

Question 6

How long does it take to process my order?

Accepted Answer

Orders are processed within 1-3 business days.

Question 7

How do I track my order?

Accepted Answer

Once your order has been shipped, you’ll receive an email with tracking details.

Question 8

Does my order need a signature when it arrives?

Accepted Answer

Orders over $200 may require a signature upon delivery.

Question 9

I put wrong address/forgot apt/unit #, my order got shipped what do I do?

Accepted Answer

Contact the shipping carrier with your tracking number to see if they can update the address or hold the package for pickup.

Question 10

Why does my order keep getting cancelled?

Accepted Answer

Due to high risk fraud, using another persons identity, or mismatch billing. if you believe this is a mistake, please contact us so we can review your order.

Question 11

Can I change my shipping address after placing an order?

Accepted Answer

if your order hasn’t shipped yet, you can contact us to request a shipping address change. Once an order has been shipped, we’re unable to make any changes.

Question 12

I placed an order by accident, would I get a refund?

Accepted Answer

if an order has been fulfilled, it can not be cancelled or modified.

Question 13

What if there’s an item out of stock?

Accepted Answer

go on the product page you want to purchase and click the size you wear, from there will be a SMS popup waiting list.

Question 14

What shipping carrier do you use?

Accepted Answer

Ups, USPS, FedEx, DHL

Question 15

Where do you ship?

Accepted Answer

we ship (domestically) to USA, Canada and more.

Question 16

Where is my tracking number?

Accepted Answer

Once your order has been processed and shipped, you’ll receive an email or SMS with your tracking number. Please check your inbox and spam/junk folder. If you haven’t received your tracking number or are unable to locate it, contact us immediately.

Question 17

My item was marked as held until payment is made, What do I do?

Accepted Answer

Reach out to the carrier, for more information Read our shipping policy here.

Question 18

Do you ship international?

Accepted Answer

yes we ship to Canada, United Kingdom, and France.

Question 19

Do you exchange/return items ?

Accepted Answer

All Orders Are Final Sale, Returns are only accepted for damaged or defective items.

Question 20

My item arrived damaged, can I exchange it?

Accepted Answer

yes, and it must be 15 days from delivery date.

Question 21

What condition must the item be in?

Accepted Answer

The item should be in the same condition as when it was received unworn, unwashed, tags should be attached to the product, item should be returned in their original packaging, if possible.

Question 22

What payment methods do you accept?

Accepted Answer

• Mastercard• American Express• Visa• Apple Pay• DiscoverIf you have any issues with your payment, contact us.

Question 23

When will my charge go through?

Accepted Answer

Your payment will be processed and charged at the time of checkout

Question 24

Do you offer buy now pay later?

Accepted Answer

yes, at checkout there a payment installment with Shop Pay.

Question 25

Why is my payment rejected or delayed?

Accepted Answer

Double check your credit card, bank or payment provider , if you continue to have experience issues, email us at Contact@kaeheli.com.

Question 26

Do I have to pay duties and taxes?

Accepted Answer

Duties and import taxes may apply at checkout depending on your country, for more info click here.

Question 27

Which currencies can be use for me to shop?

Accepted Answer

USD$, CAD$, EUR€, And GBP£

Question 28

I am not sure of my exact size?

Accepted Answer

You can ..

Question 29

How do I measure myself?

Accepted Answer

Hhh

Question 30

Do you have a model that shows a wide range of sizes?

Accepted Answer

Yes we

Question 31

What’s a standard fit?

Accepted Answer

U nu

Question 32

Does your clothing support a wide variety of body shapes?

Accepted Answer

Yes it ei

Question 33

What’s a relaxed fit?

Accepted Answer

Rft

Question 34

Wash guide?

Accepted Answer

Tyy

Question 35

How do I keep the clothes from shrinking?

Accepted Answer

Ddd

Question 36

How to keep darks from fading?

Accepted Answer

Ggg

Question 37

Is the product photo on your website accurate?

Accepted Answer

We ensure that our product photos represent 100% the original items.

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